Home Care Assistance

Professional and Client Testimonials

Our strength is in our reputation and the voices that support us.
  • Hourly Care
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Hear from our families

At Home Care Assistance Gold Coast, we believe in providing superior service to all of our clients.

Our commitment to excellence and strong reputation as the live-in specialists makes us the premier home care company in Australia!

Read what our clients are saying about the quality of our care:

What our families have shared with us

Julie & Joe Dakin. Coombabah

Home Care Assistance is the Company we have chosen to help with assistance around the house due to disability and health problems.

From first contact with Michelle we found the prompt solving of any problems we had to be such a relief.

The company and their staff are caring and efficient providing us with all areas of house maintenance, cleaning, care giving and assistance with the purchase of disability equipment .

The company and management are a very hard working professional organisation and I’m sure one of the best on the Gold Coast for quality care of the elderly and people with disabilities.

It is comforting to know that Michelle is only a phone call away to be there to assist us.

G. M. Smith, Sydney

When my elderly aunt was due to leave hospital after an extended stay this year.

I was presented with a challenge as she could no longer live alone in her Gold Coast house and I live interstate.

While going direct from hospital to residential aged care was an option, I wanted to give her some time to adjust to this big change and to get ready at home for the move.

The hospital doctor agreed to allow my aunt to go home if I could provide night care for her.

This is where Michelle at Home Care Assistance was able to help us.

With little notice, Michelle was able to arrange for night care for a month for this transition period until she entered residential aged care.

The attention provided each night and good conversations helped my aunt to feel important again and improved her confidence during this difficult period.

I especially appreciated getting regular reports from Michelle and the carers, with recommendations for home improvements as well.

Sharon and Angela provided excellent care, but more importantly they showed that they care. My sincere thanks to Michelle, Sharon and Angela.,”

Dr. Patrick Zecha for Albert and Jeanette, Gold Coast

Trustworthy. Competent. Compassionate. Responsive.
Always accessible. Reliable, Transparent and reasonably priced.

These are the main words to describe the people at Home Care Assistance Gold Coast, under the leadership of Michelle.

In the myriad of service providers available in the Gold Coast for the aged, it can be overwhelming to choose the right company and people to care for your loved ones who needs assistance.

I researched many care agencies in the Gold Coast from the USA and was drawn to Home Care Assistance Gold Coast initially because of their science-based (or evidenced based) trainings and certifications of their employees.

My elderly and ill parents lived all alone in Australia, and my father in particular, needed excellent home care 24/7. Equally important, I needed to rely on, and trust, a reputable agency in the Gold Coast, especially because I live in the USA and was unable to attend to my father full time 24/7.

Home Care Assistance Gold Coast  not only met our expectations, but far exceeded them.

Their level of care and competency enabled my frail father from needing 2 people to assist him at any given time, to him being independent with only minimal assistance required. Dad was essentially able to be independent in his activities of daily living in a matter of 7 months.

That was amazing given that all of the health care professionals at the hospital had no hope for him, and in fact, strongly pushed for dad to be placed in a nursing home. Through dad’s sheer will and the compassion and competence of Diane and Tina at Home Care Assistance, dad beat the odds.

That, in and of itself, is a miracle. And the peace of mind my parents and I had was priceless.
Michelle and her professional team have become like family to all of us. We got to know them very well, and each of them has a heart of gold.

I would not want to wish any loved ones to suffer the way my parents did, but if they are and they need superior home care, I would reach out and secure the services from Home Care Assistance Gold Coast, without reservations.

With eternal gratitude to Michelle. Diane, and Tina,”

Suane Goh, Gold Coast

I, Suane Goh have been with Home Care Assistance Gold Coast since 2015 and  I have found the care  given is professional and personal.
The service provided is over and above the norm and Michelle, the director has made  visits to my parents to ensure the standard and quality of care.

My previous provider did not offer the personal touch to the service and I am very appreciative of the extra care provided.

My parents who required high care is given the priority and Michelle makes  sure that the service provided is adaptable/ compatible to my parents needs, and I would be happy to answer any further inquiries.

Pat Sternbeck, Gold Coast

Dear Michelle
I am writing to you to say a big “THANK YOU”. I am very grateful to have met you, you are so genuinely full of Love, Care and Joy for helping the elderly.

I’m amazed at how much time and effort you give to ‘getting it right’.

I learned about Home Care Assistance Gold Coast from my friend Margaret, we learnt if it wasn’t right it was fixed.

From my own perspective you have helped me all the way, with the interviews and the questions you asked including what type of person I felt I would get on with.

Bearing in mind my daughter lives in NSW I am so grateful I feel I am loved and protected by my ‘new second family’.

I hope you and your carers enjoy us in our renewed boost of life and keep trying to keep us out of mischief 🙂   Love & Light

William M, Gold Coast

I have employed Home Care Assistance Gold Coast to provide in home nurse care for my wife Margaret. Margaret sustained a severe fall in November 2016 injuring her shoulder and her back.

We have found the two caregivers provided by  Home Care Assistance Gold Coast most professional, considerate and helpful at all times in fact going beyond what we envisaged the caregiving role to be.

The Director Michelle Lye, is most attentive and helpful at all times I would have no hesitation in recommending Home Care Assistance Gold Coast for simular circumstances

Dr. Noam Chomsky

My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole.

The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights.

We contacted Home Care Assistance, who provided round-the-clock attendants.

I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring.

They became family friends. Carol passed away – thankfully, in peace – clutching in her hand a little soft animal that one of the attendants had given her.

It was symbolic of the relationship that had developed. I cannot praise and thank them enough.

Patricia L. Waller, Retired U.S. Diplomat

My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May. Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry.

She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver.

She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor.

I also salute you for your flexibility in making the effort to accommodate a prospective client at the “last minute,” as well as your reasonable cost for the excellent care received.

Sessional Instructor, Dept. of Counselling Psychology, UBC

It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a Caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her Caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.

Maureen D., Therapist and Clinical Supervisor

Please extend my thanks to Susan (the caregiver) and her dog. I had a very unusual talk with my mom yesterday in that this was the first call in years where she was so relaxed and so happy with her day and it was clearly due to Susan and her dog.

You are providing invaluable gifts to her and I just want you to know how much I appreciate it.

Cathy S., Surrey

Our family has been using Home Care Assistance services since October 2010 and recommend this company and their caregivers 100%.

My mother has Alzheimer’s so we require personal care, companionship and light housekeeping duties.

Carolina and her team of case workers really put the effort into finding the right match for the patient and their families.

We have been fully supported from all members of the company and appreciate their personal touch.

Dr. Dennis McCullough

Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care.

In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasises creating strengths.

For centuries we have known that better health in ageing is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasise Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses.

The secret is in the strength of the foundation of care.

The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged.

Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.

Are You Ready to Get Started?

Home Care Assistance Gold Coast can help you or your loved one today.

Contact us now for your complimentary in-home assessment.

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Home Care Assistance Gold Coast can help. Call Our Team today for your complimentary in-home assessment.

Are You Ready To Get Started

Home Care Assistance can help you or a loved one today. Contact us now for your complimentary in-home assessment.

Contact Our Local Team

DEDICATED TO AGEING WELL
Great business, would recommend it to friends and family.
“Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more
My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more
Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more
Would recommend this company to absolutely anyone! They pride themselves with quality service!
Great company warm friendly staff
They are great
Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
Great place and would highly recommend!
Would recommend to everyone
Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
Great service, lovely people
Would definately recommend, Kristy is the best :-)
Would recommend
In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more
I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more
Great company, would definitely recommend. The employees are superb
We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more
Kristi has been nothing but amazing, Couldn’t recommend her more !
Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
Lovely staff
Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
excellent staff and great service!
Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more
Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more
I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more
Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more
A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..

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