Home Care Assistance

How We Care

Our model of care is centred around highly personalised and flexible care plans designed to meet the individual and evolving needs of older Australians.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Flexible care to fit your family’s needs

At Home Care Assistance Gold Coast, our in-home care services are available on an hourly or around-the-clock basis to suit your needs. Our local Care workers support your loved one with the basics of everyday living, but also have the training and experience to support those living with specific health conditions such as Alzheimer’s or Parkinson’s disease. We are also experienced in supporting successful transitions between home and other facilities such as hospitals, respite facilities and more.

Home Care Assistance Gold Coast Carers are rigorously screened including full police checks for your peace of mind. Our Care workers are experienced and passionate locals and are monitored by our Client Care Managers who build trusted relationships with families to ensure the highest level of personalised care.

What kind of care do you need?

Home Care Assistance Gold Coast can provide the right type of care for your loved one, now and in the future. We understand and respond to changes in your care needs through our personalised approach.

Hourly Home Care

Sometimes the maintenance of daily routines just needs an hour here or there, and other times it’s longer. At Home Care Assistance Gold Coast, we can support you by the hour, or an as-needs basis, supporting your independence.

24 hour Home Care

If full-time care is needed, our 24-hour care options support your loved one with around-the-clock care. 24-hour care differs from Live-in care and can be long-term such as for those living with dementia, or short term such as post hospital recovery. 24-hour care ensures safety, support with all daily needs at any time and compassionate companionship, which brings peace of mind for families.

Live-In Care

Home Care Assistance Gold Coast can also assign a Live-in Carer for your loved one to provide 24-hour support. This may also be long or short term and ensures safety, on-hand support and consistent companionship.

Hospital to Home Care

Home Care Assistance Gold Coast offers support and can guide your loved one through a safe and successful recovery when transitioning home, after hospitalisation or moving through the care continuum via our hospital to home care services.

In-Home Specialised Care

When specialised knowledge and understanding is needed, our In-home specialised Care Workers can help. We can provide one-on-one care appropriate for individuals requiring various levels of special care, including care for those with Alzheimer’s, Parkinson’s disease and other conditions.

Frequently Asked Questions

What kind of care services do you offer?

Home Care Assistance offers home care on a daily and hourly basis. For more information visit our Care Services page.

In what areas of care do Home Care Assistance Carers specialise?

Our Carers are experienced and trained in the full array of specialised care requirements that commonly affect older adults. These include:

  • Alzheimer’s disease
  • Parkinson’s disease
  • Dementia
  • Cancer
  • Rehabilitation
  • Orthopaedics
  • Stroke and other Neurological conditions
  • Palliative care
Why is Home Care Assistance good for older Australians?

Our experienced Carers provide safety, support and companionship.  They are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities and even light physical activity. We go to great lengths to match the perfect Carer with the individual based on personality, life experience and commonalities.

What is Home Care?

Home care provides older Australians with one-on-one assistance from a trained carer in the comfort of his or her own home. With assistance from a Carer, seniors are able to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.

What is the difference between 24-hour care and hourly care?

With our 24-hour care service, Carers come in shifts and stay with the client around-the-clock, ready to assist with all activities of daily living and ensuring safety all hours of the day. 24/7 care provides service for those people who require close supervision at all times.

Hourly Care is exactly that care by the hour. From a
simple companion visit to transport to your GP or even meal assistance we can help with all areas of your daily activities.

What does it mean when you say “lifestyle” care?

By remaining at home, older family members are able to maintain the lifestyle they have been accustomed to despite needing some extra support. Staying at home with their own possessions and familiar surroundings, they are able to visit the same shops, restaurants, neighbours, parks and other familiar places that are known and loved.

Why is Home Care Assistance good for families?

Home Care Assistance brings peace of mind to families because your loved one is cared for by the best, most reliable Carers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying for and managing a Carer, therefore reducing stress for the whole family. Having an in-home Carer allows family members to enjoy quality time with their loved ones, instead of focusing on stressful day to day needs.

Do you have any brochures or videos to read/watch so that I can learn more about in-home care?

Yes, we have many resources on how in-home care can support a number of situations, including acute or chronic conditions. You will also find information about our programs, such as our Balanced Care Method, Cognitive Therapeutics Method and more.

How can I get more information?

If you would like more information contact your local office for a free in-home consultation or to speak to a professional Client Care Manager.

You can also download one of our Care Guides below to read more about our services. Should you prefer to be sent a printed copy, please contact your local office.

I have questions – is there a real person I can speak with?

Absolutely. Members of the Home Care Assistance
care team are available to speak with you at any time.
Please contact your local office by searching here.

Is there a Home Care Assistance location near me?

Yes, Home Care Assistance has locations serving
most regions of Australia. To find a location near you,
click here.

What is respite care and how can it help family Carers?

Often, a family member or friend cares for an ageing loved one, but performing this role can add stress and pressure on the family relationships. Respite Care is temporary or hourly care designed to give family Carers a much needed break so they can take care of other priorities in their life and prevent burnout.

Home Care Assistance Carers provide excellent help at home. Can they assist in locations besides seniors’ home residence?

Yes. We can visit people anywhere they need care. During hospital stays, our hospital care team can provide around-the-clock companionship and monitoring for safety.

Many residents of Aged Care facilities also hire Home Care Assistance Carers to provide the personal one- to-one attention they deserve.

What happens if the assigned Carer is sick and can’t work?

If your Carer becomes ill or is unable to keep the scheduled visit, our staffing team will work to find you a qualified substitute carer for that time.

Do you have a service contract I have to sign?

There’s no service contract with Home Care Assistance. That means you can use our services for as little or as long as you need and with 100% satisfaction.

How does Home Care Assistance screen and hire Carers?

Home Care Assistance interviews 25 Carers for every one Carer that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references.

Next, we conduct thorough background checks including local and national criminal records, driving record checks and verify eligibility for employment.

Home Care Assistance Carers are covered by workers’ compensation insurance.

How do you supervise Carers?

You don’t just hire a carer. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of appropriate care, and the Carer is fully briefed on the plan. A Client Care Manager will also make regular Quality Assurance visits to ensure the quality of care is exceptional and make changes as needed.

What’s unique about the service provided by Home Care Assistance?

Our rigorous Carer selection process includes an exclusive psychologist-generated test that measures honesty and conscientiousness. We also have a PhD-developed Home Care Assistance program that is used to train Carers with proven techniques and skills for improving and prolonging seniors’ quality of life.

Our emphasis on providing long-term care from consistent, expertly matched Carers ensures quality in care and maintains familiarity and emotional stability.

Home Care Assistance specialises in 24 hour care, with Carers providing assistance, monitoring and companionship around-the-clock.

Our proprietary Balanced Care Method™ is a holistic approach to care based on the scientifically studied lifestyles of the longest living individuals in the world. Our Cognitive Therapeutics Method™ engages clients in fun and effective activities designed to promote long-term brain health.

What makes Home Care Assistance Carers such great Carers?

We start by attracting and hiring the best, most experienced Carers in the area. We screen them with the most comprehensive tests in the industry. But we don’t leave it at that. Home Care Assistance has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our Carers up-to-date on the latest insights in the home care industry.

Are You Hiring?

Are You Hiring?
Yes, our team is growing and we are hiring both general staff and Carer positions. To learn more about open staff positions, click here and to apply to become a Carer, click here.

Where can I learn more about being a Carer?

Becoming a professional caregiver is a meaningful and fulfilling job. To learn more about becoming a valued member of our team, click here.

Choosing the right Home Care Provider
Not all in-home care is the same. Some providers will not offer the full range of services and support you require, so it is important to understand who and what is best for you and your loved one. Our Home Care Company Checklist will assist with due diligence and selecting the right care requirements.
We help people Live Well, where they prefer - At Home
Home Care Assistance Gold Coast provides customised care to older Australians so they can live happier, healthier lives at home. We champion the needs of seniors with a positive, empowering approach to ageing that celebrates independence, dignity and quality of life. Our Care Workers receive exceptional training, support and resources to deliver an unmatched care experience.

Paying for In-Home Care

Our focus is on creating close, trusted relationships with Gold Coast families and designing personalised plans that evolve to meet the needs of everyone over time. Paying for personalised care can be more affordable than you think!

Personal care and assistance can be covered under government programmes such as Home Care Packages, NDIS & Commonwealth Health Support Program (CHSP). Please note, there may be a gap and small contribution to pay, as the Australian Government may not fund the full cost of the program.

Call Home Care Assistance Gold Coast today to discuss how we can work with your family’s budget to deliver a complete plan of services to suit.

  • Total Peace of Mind
    We understand the trust you place in us and do everything possible to ensure that the home care experience is worry-free for all concerned.
  • Community Connections

    We are the trusted partner of reputable care professionals within communities we serve. We pride ourselves on connecting older Australian’s to the best care solutions for them - even if it’s outside our service offerings.

  • Elevated Quality of Life

    Our Balanced Care Method™ emphasises a healthy mind, body and spirit. We believe that with the proper car we can help older Australians live happier, healthier and more fulfilled lives.

  • Trusted Expertise

    We are experts in all aspects of home care, from family dynamics to nutrition, around-the-clock care to dementia. We ensure all our team are trained to the highest standard possible and have the support and resources to deliver an unmatched care experience to meet the needs of each individual and their families.

  • Long Term Relationships

    We believe the best way to deliver exceptional care is to focus on building long term, trusting relationships between Carers, individuals, and their families.

  • High Quality Care
    We go above and beyond to deliver high quality care for families who want and expect, the very best for their ageing loved ones.

Let us help you

Home Care Assistance Gold Coast can help. Call Our Team today for your complimentary in-home assessment.

Are You Ready To Get Started

Home Care Assistance can help you or a loved one today. Contact us now for your complimentary in-home assessment.

Contact Our Local Team

DEDICATED TO AGEING WELL
Great business, would recommend it to friends and family.
“Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more
My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more
Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more
Would recommend this company to absolutely anyone! They pride themselves with quality service!
Great company warm friendly staff
They are great
Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
Great place and would highly recommend!
Would recommend to everyone
Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
Great service, lovely people
Would definately recommend, Kristy is the best :-)
Would recommend
In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more
I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more
Great company, would definitely recommend. The employees are superb
We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more
Kristi has been nothing but amazing, Couldn’t recommend her more !
Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
Lovely staff
Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
excellent staff and great service!
Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more
Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more
I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more
Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more
A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..

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