Home Care Assistance

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Taking on the role of Carer for your ageing loved ones

Finding yourself in the role of Carer for your ageing parent or spouse presents many of its own challenges to both your loved one, and to you as an individual. It can make the world of difference to both your loved one and to yourself as the carer to have the right support. At Home Care Assistance Gold Coast, we have the expertise and experience to support you in your newfound role as Carer.

When is the right time for home care?

It is not often easy to determine exactly when your loved one requires additional support to live well at home. There are times when it can be more apparent, for example following an accident or injury, or on return home from hospital, but at other times the indicators may not be as obvious. Things like changes in eating habits, signs of memory loss, changes to energy levels or difficulty taking part in day-to-day activities can all be signs that extra assistance could be of value. If you notice these sorts of behavioural changes in your ageing loved one, Home Care Assistance Gold Coast are here to help. Get in touch today to help your loved one live an easier and more fulfilled life at home.

Respecting our ageing loved ones

Research shows that 80% of older Australians prefer to age in the comfort of their own home rather than an aged care facility*. We all want what is best for our ageing loved ones, and to respect their preferences, and at Home Care Assistance Gold Coast we exist to help make this preference a reality.

The idea of having Care Workers in the home for some people might impact their feelings of independence, making it more challenging as they are resistant to the idea. At Home Care Assistance Gold Coast, we understand this challenge, and can provide you with strategies to address the underlying concerns or fears and therefore help make the transition to receiving support easier for everyone.

Home care funding options

Care for your loved ones in the home can simply be paid for outright, but there are also full or partial funding options accessible through the government such as Home Care Packages, the Commonwealth Home Support Program (CHSP) and Carer Gateway respite. At Home Care Assistance Gold Coast, we can support you in your exploration of these options.

Paying Privately

The simplest method, and a good option when urgent care is required, is simply to pay privately in full. This timely option is also great when the care need is short term, or you simply wish to keep things simple and straight forward, without involving applications and processes for seeking funding support. Should this be your preference, we at Home Care Assistance Gold Coast offer competitive hourly rates for home care services.

Home Care Packages

Home Care Packages are government funded subsidies for individualised home care services. As they are personalised to everyone, they can cover everything from gardening and cooking support to more complex services requiring a co-ordinated approach such as personal care or wound care. For those on an aged pension, these packages can be fully subsidised, so there is no out of pocket cost.

The Commonwealth Home Support Program (CHSP)

Instead of providing services for you, the Commonwealth Home Support Program helps those over the age of 65 years to maintain independence by providing access to entry-level support services. These services generally involve a small contribution to use them. CHSP can be a good option to access whilst waiting for a Home Care Package to be allocated.

Carer Gateway Respite

As a family caregiver, it can be helpful to know that emergency respite care or simply a short notice back-up is at hand. If you find that in your role as a Carer you are suddenly unable to provide care or support, the Carer Gateway line is available. Phone 1800 422 737 to learn more.

How to apply for home care funding

The first step to finding out what funding might apply to your loved one is to call My Aged Care on 1800 200 422 or apply for an assessment online.  

To complete the online assessment, you will need your Medicare card details and to nominate the primary contact person for your loved one. The primary contact will be required for a face-to-face meeting to better understand the support needs. You can find out more about the types of assessments, what happens, and how best to prepare for it here.

What happens once funding is established?

Once your funding is established, be it private or government subsidised, our Home Care Assistance Gold Coast team will work alongside you and your loved one to create an individualised plan focused on a full life experience.

Meet your local friendly Gold Coast team here.

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DEDICATED TO AGEING WELL
Great business, would recommend it to friends and family.
Great company, would definitely recommend. The employees are superb
I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more
It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more
My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
Would recommend this company to absolutely anyone! They pride themselves with quality service!
Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more
In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more
Great company warm friendly staff
Would definately recommend, Kristy is the best :-)
Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more
Would recommend to everyone
Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more
Kristi has been nothing but amazing, Couldn’t recommend her more !
Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more
“Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
Would recommend
Great place and would highly recommend!
My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more
Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
They are great
Great service, lovely people
Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more
excellent staff and great service!
Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
Lovely staff
A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..
I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more

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