Home Care Assistance

I Need a Home Care Package

If you have reached a point in your life when you believe you would benefit from a Home Care Package, there are a number of factors to consider, and ways in which the highly qualified team at Home Care Assistance can help you to navigate what can seem like a daunting process for many.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

I need support but I want to stay at home

Research has shown that most older Australians would rather receive help at home than relocate into an aged care facility* to retain the familiarity of their own home and their independence. This is made possible thanks to Home Care Packages funded by the federal government.

What is a Home Care Package?

Home Care Packages are government funded and tailored to the individual. They are an option for anyone who has care needs and especially helpful when a coordinated approach to the delivery of help at home is needed. They can cover everything from assistance with everyday tasks such as housework, gardening and cooking to more complex services such as personal care or wound care. Home Care Packages are a great option to stay at home for most older Australians with the level of funding increasing with the level of required support.

Who qualifies for a Home Care Package?

In order to qualify for a Home Care Package, you need to be over 65 years of age (50 years or older for Aborigninal or Torres Strait Islander people) and require support in at least three areas of your life. For example: Transport, help with meals and support with housework.

Home Care Assistance is here to support you through the process below. You can find your local team HERE.

Are there different packages for different needs?

There are four levels of support available with Home Care Packages:

Home Care Package Level 1

  • For basic home care needs
  • Funding for up to $8,750 per year
  • Approximately 1-2 hours of support each week

Home Care Package Level 2

  • For moderate home care needs
  • Funding for up to $15,250 per year
  • Approximately 3-5 hours of support each week

Home Care Level 3

  • For high home care needs
  • Funding for up to 33,500 per year
  • Approximately 6-8 hours of support each week

Home Care Package Level 4

  • For very high home care needs
  • Funding for up to $50,750 per year
  • Approximately 10+ hours of support each week

What if I need help with only one or two areas?

If you only need support in one or two areas of your
daily life, or are looking for extra assistance while you’re waiting for your Home Care Package, entry-level subsidised home support is available through the Commonwealth Home Support Program. Contact your local office and one of our friendly team members will guide you through the process so you can stay in the community you love.

How much does a Home Care Package cost?

The great news is that Home Care Packages are free to fully funded aged care pensioners. Partially self-funded or fully self-funded retirees are also eligible for a Home Care Package. You may need to pay an income-tested care fee, which could be as small as $7 per week. You can estimate your care fee using this link

What if I need extra support above the funding level of my Home Care Package?

Home Care Assistance charges a Basic Daily Rate should your care needs be greater than what is funded by your Home Care Package.

How do I apply for a Home Care Package?

There are four easy steps to getting a Home Care Package

Step 1: Apply for an Assessment

Applying for an assessment is a quick and easy process and can be done online or by calling My Aged Care on 1800 200 422.  You will need your Medicare card handy to complete the assessment. Your GP is also able to refer you for an assessment. If you need some assistance or have further questions about the process, get in touch with Home Care Assistance and our friendly team will be more than happy to help guide you through the process.

Step 2: Attend a face-to-face meeting

Within three weeks of contacting My Aged Care, you will be contacted to arrange a face-to-face meeting in your own home to better understand your support needs. You can find out more about what happens at your face-to-face meeting and how best to prepare for it here.

Step 3: Await confirmation of your Home Care Package

Once you’ve been approved for a Home Care Package, you will be placed on the national queue to wait for a package. The expected wait times can be found here. These times will be shorter if your approval is “High Priority”. 

When your Home Care Package wait time is less than three months, you will receive a letter from My Aged Care letting you know that it is time to find a Home Care Package Provider.  This is the perfect time to get in touch with the team at Home Care Assistance. 

Step 4. Give us a call

The dedicated team at Home Care Assistance works
alongside you to create an individualised care plan. We make it easy to receive the best possible value and care from our service. We know from experience, that carefully listening to you allows us to meet your needs and for you to continue living life to the fullest.

Home Care Assistance is here to help you navigate your Home Care Package to best benefit you. By setting up a call we can assist you through the process. Contact our local team here.

Let us help you

Home Care Assistance Gold Coast can help. Call Our Team today for your complimentary in-home assessment.

Are You Ready To Get Started

Home Care Assistance can help you or a loved one today. Contact us now for your complimentary in-home assessment.

Contact Our Local Team

DEDICATED TO AGEING WELL
Great business, would recommend it to friends and family.
“Home Care Assistance are the true definition of higher class care. The team at HCA listened to our needs and we weren’t just another customer. Our carer arrives on time every time and helps with the... difficult tasks like cleaning and washing. The carer also takes us shopping so we don’t have to think about driving to the shops anymore. Thank you HCA, we don’t worry about how we will live at home anymore.”read more
I have received care for the last 2 years so I would like to say how happy I am with the provider. My carer is a well trained ex nurse who has helped me to live a happier life and look after my... needs. I am a level 4 and would probably need assistance outside my home without their care.i would reccommend the provider too anyone needing assistance . I have the same carer which is great for continuety of service She notices when I feel unwell without saying anything and looks after me very well.read more
My husband had two major strokes 6 years ago which turned our lives upside down over night. two years ago we were given the opportunity to look for a provider to help us make life easier at home for... my husband. We choose a provider and had them for two years. I can't tell express enough of how that ended up causing us so much stress and anxiety as they were in this business for the wrong reasons, very money orientated as fees were astronomical and the service was equally as bad. My husband even had a bad accident on his scooter where he could of been killed at Helensvale and some low life also stole his mobile phone while he was on the ground so he could not contact anyone but not even a word from my provider to say how sorry they were to hear that, it meant nothing, like I said just in it for the money. After two years I had had enough and found a provider by the name of Home Care Assistance. We have only been with them for one month and already it has made a huge difference to our lives, the stress levels are manageable now as they are absolutely in this business of caring for the elderly and disabled for the RIGHT reasons, they have been nothing but professional, kind and caring and they actually listen to what our needs are even though they are sometimes of the chart, but what counts is that it is to make my husbands life better, he is the one who was unlucky in life to have this happen to a very kind soul at a young age. We needed help and now we have it. The director of this company Michelle and our client advisor Jourdan have been the best and I can honestly say to anyone out there looking for a provider, as there are many, don't look any further than Home Care. If anyone would like to speak to me personally, pls get in touch with HomeCare as I will gladly tell u our story and how important it is that when tragedy strikes and you are a mess, you really need that help and support. I can't thank Home Care enough for everything in such a short time. I feel blessed to have found them.read more
Yes Folks it's all true, you've found the best Age Care Provider on the Gold Coast.Flash Jourdan Lofthouse and his Merry staff are doing great work for my mum and several of her close friends.... Ramps, railings, shower ensuite, cleaning, gardening all set up nicely. All in a days work and carefully costed. When you meet and chat to Jourdan you'll be happy to sign up. Julieread more
It is the best choice and the best decision I have ever made in my life, choosing the Home Care Assistance in Southport, Gold Coast, they are very accommodating and helpful., very prompt in... replying and provide your needs. Assisting and organising home maintenance and modifications, providing a carer that meet your needs appropriately. this was done by Jourdan who I first met and organized from the beginning and now Christina. Michelle is very approachable and accomadating and very cheeerful, happy enough to listen. I highly recommend this organization without hesitation.read more
Would recommend this company to absolutely anyone! They pride themselves with quality service!
Great company warm friendly staff
They are great
Jourdan and Michelle and their team have been fantastic. I have no idea how i would have gotten thru the last 8 months without them to be there for my mother. I live overseas and have relied on them... to be the main support team for my mother ( who has not been the easiest of customers ) . Through it all they have been amazing- so professional and responsive. Easy to contact and provided great updates so i knew exactly what was going on. Mom loved them - you will tooread more
Great place and would highly recommend!
Would recommend to everyone
Homecare assistance is a high quality company run by friendly and highly qualified faces, I could not recommend the company enough to those who need it
Great service, lovely people
Would definately recommend, Kristy is the best :-)
Would recommend
In November I was looking for a New Provider for my package.Fortunately I found HOME CARE ASSISTANCE in SOUTHPORT Qld.Immediately after my phone call MISCHELLE,and JOURDAN VisitedMy home to... explain the care I needed,and immediately everythingWas put into place.My Care Givers are of First class help to me,Highly qualified and have allRelevant TRAINING. FIRST AID-CPR-and Police checks are currentAlso INSURANCE.I am just so Happy with the service,also Quality and Love, given by allStaff.THANK YOU Home CAre Assistance. All my problems are now solvedAnd this is a major relief for my HEALTHI would RECOMMEND your Company to Anyone. THANKS AGAINread more
Would highly recommend this home care provider. I am so glad I took my grandmother out of a home care package as we were paying too much in fees. The staff are very attentive and helpful.
At the beginning of this year I interviewed several care companies searching for help with my mum who is totally dependant every day.Mum was quite resistant to the idea of having strangers coming in... to her home, she felt very uncomfortable, but I was desperate at the same timefeeling guilty. When speaking with Jourdan as we discussed HCA & theirpolicies, prices, priorities I felt that this was the right company for my mum & I. The interest in my mums needs & her fears were clearly important, which put me at ease making this new journey a little easier.From the 7th March we have received excellent care. Whatever we asked for has been received. The carers who attend to my mum are perfectly matched to her needs, she now feels safe, very comfortable & well cared for, she is also looking forward to their visits. The services we require are cleaning, meals, companionship & most of all friendliness. All of these are of a high standard. Mum & I are very grateful to all at Home Care Assistance Gold Coast. Glenis & Normaread more
Kristi is my personal Carer who does a wonderful job and at the same time she is very caring. Kristi is like one of the family and does not need any direction, she comes and does her work in a... professional manner. I also want to say that Michelle & Jourdan who run the Carers company is the best Carer's Company I have ever been with, they are so caring in every way, I wish there were more stars I could give them Congratulations to them, Blessings Rosalie Muir.read more
I have changed the company who provided care for my mother to Home Care Assistance who are based at the Gold Coast. With the previous company I had 40 different carers over 3 years and now have the... same carer 5 days a week. My mother was with the same big company for 20 years. I requested they send the same carer on certain days but really did not care about my mothers or my needs. When someone is blind and deaf they do not need a carer coming into the house who has not been here before.The carers with Home Care Assistance are paid a better hourly rate than the previous company and their admin costs are far cheaper and now saving $600 a month which can now give me more hours.If you have elderly parents looking to change from the BIG providers give them a call. Michelle and Jourdan have been great to deal with and very caring.I highly recommend this company.They have carers looking for work and need more clients to make the transfer.read more
Great company, would definitely recommend. The employees are superb
We have now been with Home Care Assistance for 6 months and we are more than satisfied with the level of care and assistance we receive from our provider. If anyone out there is looking for an... exceptional provider that is in this business for the right reasons, look no further than Home Care Assistance. We are so lucky to have Jourdan who looks after all our requirements and is very efficient and professional. A big thank you for making life run a lot easier without added stress.read more
Kristi has been nothing but amazing, Couldn’t recommend her more !
Exceptional Care and Customer Service - Many thanks to Jourdan Lofthouse the Director of Clinical Care and a RN to boot. I would not have been able to navigate the experience of finding a carer for... my elderly mother without his professionalism, compassion and guidance. For anyone having to find a carer to visit a loved one on the Gold Coast I would recommend that Home Care Assistance is their first choice!read more
Exceptional service from carer Rebecca. I wouldn’t hesitate in recommending Michelle & her service in caring for your loved ones.
Lovely staff
Home Care Assistance Gold Coast have been five star in the service and care they've provided for my grandparents. A huge thank you to the professional team behind the scenes who ensure all clients... are well taken care of. Highly recommend!read more
My carer Beccy was perfectly matched to my needs. Michelle & Jourdan are always helpful & I couldn't live comfortably at home without the care from Home Care Assistance Gold Coast.
excellent staff and great service!
Everyone I’ve interacted with at Home Care Assistance has been friendly, professional and very helpful.My 85 year old mother has settled into her daily routine in her own home very nicely with the... care and support received from Home Care Assistance.I have received excellent advice, service and care for my mother and highly recommend this professional organization.read more
Home Care Assistance Gold Coast is our new Home Care Package Provider because we are moving from NSW to Queensland. When searching for a new provider, I came across this provider and after speaking... with Jordan, I felt comfortable in making the change. I look forward to working with Home Care Assistance Gold Coast for my husband's future needs. Since meeting Jordan, I am even more certain of our choice of provider. Anne and Robert Mackay.read more
I have been a Home Care Assistance client for 18 months.From day one the kindness and professional manner shown to me by Michelle has been wonderful. I no longer feel like a source of income I... feel like a valued friend.I look forward to the visits from Joan, who is often the only visitor we see, and also the the calls from Michelle 'just checking everything is okay'.Changing providers was the very best decision I made. Home Care Assistance genuinely care - about me and about all their other clients.read more
Happy Christmas to Jourdan my home care manager and thank you so very much for all the help and care you've shown over the year I've been with GCHA, very happy with my home care package and how... you've gone over and above many times for me. Much appreciated, have a super new year, catch up with you then. Blessings to you and yours (:-read more
I cannot speak highly enough of the team at Home Care Assistance. They treated my gran and I like we were close family and always ready to help 24/7. The carers they provided were of the highest... standard and loved by my gran. The family appreciated the nature of the carers when they spoke to us about her progress and their recommendations. Nothing was to big or small a task for them to solve.Definitely recommend reaching out to them for home care packages.read more
A thank you to the team at Hone Care Assistance from the Gold Coast, for taking extrodinary measures to look after my parents. A well organised and professional manner, thank you again..

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